Platform Flow
One recovery path from stuck case to money release.
This page connects the main workflows into one clean journey: identify the issue, lock evidence, calculate loss, escalate, and track recovery.
Start where the seller is stuck.
Every entry point should move into diagnosis first, then unlock the exact proof and escalation path.
crisis_alert
1. Diagnose
Pending case, fake RTO, claim reversal, wallet block, or settlement mismatch.
fact_check2. Lock Evidence
Capture AWB logs, SLA gaps, status contradiction, screenshots, and proof trail.
gavel3. Escalate
Move from support ticket to written escalation, notice, or authority route.
account_balance_wallet4. Recover
Track money release, wallet unblock, claim reinstatement, and settlement correction.