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Logistics Nodal Officer Contact Directory (India)

Direct escalation contacts for major courier partners. Use these contacts only after your initial support tickets have been closed or ignored for >24 hours.

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No response?

Unresolved RTO disputes require a legal notice.

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Logo Company Contact Email Avg. Response
Shiprocket
Nodal Officer
 nodal@shiprocket.in content_copy 48 Hrs
Delhivery
Grievance Officer
 grievance@delhivery.com content_copy 24 Hrs
BlueDart
Regional Manager
 escalations@bluedart.com content_copy 36 Hrs
Ecom Express
Nodal Team
 nodal@ecomexpress.in content_copy 48 Hrs
Xpressbees
Dispute Resolution
 disputes@xpressbees.com content_copy 72 Hrs
Showing 1-5 of 12 registered partners
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gavel Legal Escalation Protocol

If they ignore this email, the next step is a legal notice.

Nodal officers are legally required to resolve grievances under the Consumer Protection (E-Commerce) Rules, 2020. Silence is grounds for litigation.

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help Who is a Nodal Officer?

A designated officer mandated by law to ensure compliance with e-commerce rules and handle escalated grievances.

schedule When to contact?

Only escalate if customer support fails to resolve your issue within the promised SLA (usually 24-48 hours).

description What to include?

Attach your AWB number, proof of delivery/dispute, and previous ticket IDs. Be concise and professional.

WhatsApp Case Desk

Send your AWB, claim ID, or settlement issue directly.

Get a quick recovery direction before your escalation window closes.

Order ID, AWB, claim ID, and settlement screenshot accepted.
Fake RTO, claim reversal, COD block, and courier dispute cases routed faster.
Use WhatsApp when the escalation deadline is near.
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Share your case proof and get a recovery direction.

AWB / Order ID Claim / Settlement ID Courier Reply
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