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Case #4922 Started 14 Oct

Regulatory Action for Stuck Funds

Initiate legal escalation for COD remittance delays beyond the agreed SLA.

48h
Regulatory Window Ultimatum Active Expires in 2 days

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Stage 1: Internal

Finance Team

Ticket Ignored (SLA Breach)

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Stage 2: Current

Nodal Officer Escalation

Action Required: Serve Notice

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Stage 3: Legal

RBI Ombudsman / NCH

Unlocks if Nodal fails (7 days)

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Draft Legal Notice

Nodal Officer Escalation Template (Section 138 NI Act compliant)

lock Bank-Grade Security
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format_quote "Notice under Consumer Protection Act, 2019. To the Nodal Officer, Delhivery Ltd. Re: Non-remittance of collected Cash on Delivery (COD) funds for AWB #1722938841002 amounting to INR 45,000. Despite repeated follow-ups via ticket #9921..."
Recoverable Amount
₹45,000
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Full claim verified against COD manifest.

verified_user Recovery Probability

High

Based on 142 similar cases with this courier in the last 30 days.

Evidence Locker

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Manifest.pdf 2.4 MB • Uploaded
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image
POD_Screenshot.png 1.1 MB • Verified
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