AmazonReconciliation - Seller Escalation Dashboard

Escalation Control Center

Manage high-priority disputes and monitor real-time recovery status across all carriers.

lock

trending_up +2.5% vs LW

Total Capital Stuck

donut_large

arrow_upward +5% Efficiency

Asset Recovery Score

warning

Critical

Critical Alerts (7-Day Zone)

48 Active

AWB Details	Carrier	Dispute Type	Pending	Leverage	Action
7712839901 Ord: #BLK-2291	D Delhivery	Wrong Weight	6 Days	92%	Details
1192837455 Ord: #BLK-2280	B BlueDart	Damaged	3 Days	65%	Details
8829103941 Ord: #BLK-2275	X XpressBees	RTO Fake	2 Days	40%	Details
5510293844 Ord: #BLK-2261	E Ecom Exp	Lost	1 Day	88%	Details
9918273645 Ord: #BLK-2210	D Delhivery	Wrong Weight	7 Days	95%	Details

Showing 5 of 48 active disputes

gavel

12 shipments are approaching the 7-day limitation period. Immediate legal escalation required.

Automated drafting of Form-12B

AWB: 7712839901 (Selected)

Nodal Reply Received 10m ago

"We have reviewed the CCTV footage provided. The weight discrepancy is acknowledged. Initiating partial refund process."

Video Evidence Uploaded 2h ago

Packing video (24MB) uploaded to secure vault. Link shared with carrier.

Automated Escalation Yesterday

Ticket #99281 escalated to Level 2 due to SLA breach (>48 hours).

Dispute Raised 2 days ago

Dispute created for "Wrong Weight" via API.